Microsoft Outlook
Add your business email to Outlook on your computer, with steps for each version of Outlook.
Covers classic Outlook for Windows, the new Outlook for Windows and Outlook for Mac
Download guide
Resources
Help guides for VisualWeb clients
Step-by-step guides to get your business email working on your computer, phone and in a browser. Download a guide, follow the steps and you'll be up and running in a few minutes.
Email setup
Email setup guides
Every guide uses the same settings below. Replace yourdomain.com.au with your own domain, so if your email is sam@abcd.com.au, your mail server is mail.abcd.com.au.
Account typeIMAPKeeps every device in sync
Incoming servermail.yourdomain.com.auPort 993 · SSL/TLS
Outgoing servermail.yourdomain.com.auPort 465 · SSL/TLS · sign-in required
UsernameYour full email addresse.g. sam@abcd.com.au
iPhone and iPad
Add your business email to the built-in Mail app in a few minutes.
Covers iOS 18 and later, with notes for older versions
Download guideAndroid
Add your business email to your Android phone or tablet using the Gmail app.
Covers the Gmail app and the Samsung Email app
Download guideWebmail
Read and send your business email from any web browser, with nothing to install.
Log in at yourdomain.com.au/webmail on any computer, tablet or phone
Download guide
Troubleshooting
Quick fixes if it won't connect
Check the server name
It should be mail. followed by your domain, with no "www" or "https" in front.
Use your full email address
Your username is always your whole email address, not just the part before the @.
Turn on sign-in for sending
If you can receive but not send, make sure the outgoing server requires sign-in with the same email and password.
Still stuck? We're here to help
Call or email us between 9am and 5pm Melbourne time and we'll walk you through it.