VisualWeb Pty Ltd – Privacy Policy
Effective Date: October 2025
VisualWeb ABN 85 710 883 725
12 Bidwell Street, Mernda, VIC 3754
Email: info@visualweb.com.au
1. Our Commitment to Privacy
VisualWeb Pty Ltd (“VisualWeb”, “we”, “our”, “us”) respects your right to privacy and is committed to safeguarding the personal information you share with us. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information and how you may access or correct it.
2. What Personal Information We Collect
We collect personal information that is reasonably necessary for our business activities, including:
– Name, address, telephone number, and email address;
– Information you provide when you contact us, request support, or subscribe to our services;
– Payment and billing details (where applicable);
– Website usage information, including IP address, browser type, and analytics data collected via cookies.
We only collect personal information directly from you, or from publicly available sources, unless it is unreasonable or impracticable to do so.
3. How We Use Your Personal Information
We use personal information for the following purposes:
– To provide and manage our hosting, design, and maintenance services;
– To communicate with you about your account, projects, or support requests;
– To send service updates, offers, or information you have subscribed to;
– To improve our website, systems, and customer experience; and
– For administrative, legal, and security purposes.
If you no longer wish to receive communications from us, you may opt out at any time by emailing info@visualweb.com.au with “unsubscribe” in the subject line.
We will not sell, rent, or trade your personal information to any third party.
4. Sensitive Information
Sensitive information includes details about your race, religion, political opinions, or health. VisualWeb does not routinely collect sensitive information. If such information is provided, we will only collect, use, or disclose it with your explicit consent, or where required or authorised by law.
5. Accuracy and Access
We take reasonable steps to ensure that the personal information we hold is accurate, up to date, and complete. You may request access to or correction of your personal information at any time by contacting our Privacy Officer (see Section 11 below). We may decline access in circumstances permitted by the Privacy Act, such as where disclosure would unreasonably impact another person’s privacy or is subject to legal privilege.
6. How We Protect Your Information
We take the security of your personal information seriously. VisualWeb uses a combination of technical, physical, and administrative safeguards to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Access to personal information is limited to authorised VisualWeb staff and trusted contractors who require it to perform their duties. All data stored electronically is protected using secure servers and encryption where applicable.
7. Third Parties and Overseas Disclosure
We may use trusted third parties to assist with our operations — including cloud hosting, analytics, and payment processing providers. Where personal information is shared, it is only to the extent necessary for them to perform their contracted services. All third parties are required to comply with this Privacy Policy and with the Australian Privacy Principles.
Your information may be stored or processed in data centres located overseas (for example, where we use cloud services hosted outside Australia). Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.
8. Website Analytics and Cookies
Our website uses cookies and similar technologies to improve user experience and collect anonymous analytics data. Cookies may record information such as your IP address, browser type, and browsing behaviour. You can disable cookies through your browser settings, but some parts of the website may not function properly as a result.
We may also use third-party analytics tools (such as Google Analytics) that collect aggregated data about website usage. This information is used to monitor website performance and does not personally identify you.
9. Legal Disclosure
VisualWeb may disclose your personal information if required to do so by law, regulation, court order, or government request, or where such disclosure is reasonably necessary to protect our rights, comply with legal processes, or prevent harm.
10. Updating or Removing Your Information
You may contact us at any time to update, correct, or delete your personal information. We will respond to all requests within a reasonable timeframe and in accordance with the Privacy Act.
Contact:
VisualWeb ABN 85 710 883 725
12 Bidwell Street, Mernda, VIC 3754
Email: info@visualweb.com.au
11. Privacy Officer Contact
If you have any questions or concerns about this Privacy Policy, or believe your privacy has been breached, please contact:
Privacy Officer – VisualWeb Pty Ltd
Email: info@visualweb.com.au
Phone: 1300 144 414
We take all complaints seriously and will respond promptly in accordance with our internal complaint-handling procedures.
12. Policy Availability and Updates
This Privacy Policy is available at https://visualweb.com.au or by request. We may update this policy periodically to reflect legal, regulatory, or operational changes. All updates will be published on our website with the effective date noted above.
